Our Services

We offer three distinct types of family time services, each carefully designed to meet different family circumstances and needs. All our services prioritize child welfare while supporting positive family relationships.

Supervised Family Time

Professional supervision ensuring child safety during family time sessions with trained, qualified staff monitoring all interactions.

Monday to Friday 10am-4pm (by appointment), Saturday 9am-4pm

Key Features:

Individual supervision with constant sight and sound

Qualified supervisors trained by NACCC

Access to court papers for context understanding

Detailed recording of all sessions

Regular assessment and review of progress

Planned reduction in supervision levels when appropriate

Supported Family Time

A neutral, supportive environment with volunteer assistance, encouraging positive family relationships without intensive supervision.

Monday to Friday 10am-4pm (by appointment), Saturday 9am-4pm

Key Features:

Impartial environment promoting positive relationships

Volunteer assistance without close observation

Encouragement for families to develop mutual trust

Temporary arrangement with regular reviews

Minimal reporting - only attendance recorded

CAFCASS observation available when required

Handover Services

Safe, facilitated exchange of children between parents, avoiding direct contact when necessary for family wellbeing.

Monday to Saturday 9:30am-4pm

Key Features:

Neutral location reducing conflict and tension

Professional oversight ensuring child safety

Separate entrances for avoiding direct contact

Flexible scheduling to accommodate needs

Safe environment with security measures

Professional staff supervision during transitions

When is Supervised Family Time Used?

Supervised family time is typically recommended in situations where there may be concerns about child safety or welfare during family time sessions.

High conflict between parents that children have witnessed

Court-imposed restraining orders

History of drug or alcohol abuse by the non-resident parent

Any situation where child welfare may be at risk

Allegations of domestic abuse or controlling behavior

Concerns about parenting skills or behavior toward children

Long gaps since the last family time session

Virtual Family Time (Supervised)

We offer supervised virtual family time sessions, allowing families to maintain relationships when physical visits are not possible or appropriate. This service maintains the same high standards of supervision and recording as our in-person sessions.

Self-Referrals Welcome

We accept self-referrals from families who believe they would benefit from our services. Our team can provide guidance on which type of contact would be most appropriate for your family’s circumstances.

Quality Assurance

All our services are delivered in accordance with NACCC standards and our Enhanced Accreditation requirements. We maintain detailed policies and procedures covering all aspects of our work.

Safeguarding

Health & Safety

Confidentiality

Anti-discrimination